For more than 25 years, Robert Rose has helped clients tell their story more effectively through digital media. As the founder of the Content Advisory, the education and consulting group for the Content Marketing Institute, Robert has worked with more than 500 companies, including 15 of the Fortune 100.
He has provided strategic marketing advice and counsel for global brands such as Capital One NASA, Dell, McCormick Spices, Hewlett Packard, Microsoft, and the Bill and Melinda Gates Foundation. I’m very excited to bring this episode to you today. He has written several books with CMI colleague, Joe Pulizzi, including Killing Marketing and Content Inc.
On this episode of Destination the Left, I talk with Robert about how the travel and tourism industry can capitalize on and improve our content marketing work. How do you nurture and build trust with your audience? How do you increase your role as a go-to resource for information about the region or entity you serve? We talk about that and more in this stellar, news-you-can-use conversation.
One of the interesting twists Robert brought to the conversation was about subscribers. The goal of content marketing is to create subscribers. He says, “When we think about a Facebook follower, or a podcast listener, or a Twitter follower, that is not an addressable audience. You are still depending on someone else’s algorithm to put our message of trust in front of that audience. A subscriber is something different. They see that post on Instagram or that great post you wrote, yes. But a subscriber is someone who signs up after reading one of those things, not for the thing they got, but for the things that they’re going to get from you down the road.”
Another piece of the conversation with Robert focused on the buyer’s journey. In your work, what is the buyer’s journey from awareness to purchase? The art of content marketing is understanding when to reach out to the potential buyer and what information or ideas to present at that point in their buying decision.
With the right kinds of engagement, awareness becomes engagement and engagement becomes a trip to your destination, and they guest sharing that experience with their social networks, and maybe even returning again.
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