In this episode, you will learn about how social media helped Casa Larga Vineyards have a great 2016 from Camille Zess, consultant at Break the Ice Media.

By the time Camille left college she was already an accomplished writer. As a writing minor, she took many classes in different types of writing including memoir, which involves real storytelling. And storytelling is key in marketing communications, advertising and public relations. She also trained intensively in grammar and in teaching the subject of writing where she learned to strengthen others' writing while preserving their style. An early adopter in social media, she has long experienced using Facebook, Facebook advertising, Linkedin, and Twitter. As someone particular adept at working in the digital media space, Camille focused on social media when she first joined Break the Ice. She's able to sense changes in social media as they begin and to view its future. This ability gives our clients the help and advantage they need in social media marketing. Now Camille uses her creative magic with words to write content for social media, websites, blogs, and advertising that Break the Ice provides for our clients. That isn't all. She's also able to act as a journalist or write a case study or capture the voice of brands we work with, and she produces high quality, creative online and email marketing campaigns for our clients.

A transcript of this episode is available here: destinationontheleft.com/camille-zess-social-media-case-studies

In this episode, you will learn about generating return visits from customers who stop at a stopover destination from Rose Hapanowich.

Rose Hapanowich is director of travel and tourism for Destiny USA.

Rose has an extensive background in retail as a result of working in department store, specialty shop and outlet shopping venues prior to joining the management team of Carousel Center, initially as Assistant Marketing Director and later as Director of Marketing, where she successfully assisted in the transformation of the property into Destiny USA. She initiated tourism outreach efforts to expand Destiny USA’s presence internationally, resulting in her promotion to Director of Travel and Tourism for Destiny USA. Rose continually attends travel trade and consumer-focused shows all over the world resulting in high visibility for Destiny USA as a tourist destination. The property has received a great response from both the group and FIT markets as a result of her efforts.

She holds a degree in Economics from the Maxwell School of Citizenship and Public Affairs at Syracuse University. Her professional affiliations include: member of the I Love New York International Marketing Committee, member of the Shop America Alliance Advisory Board, a member of SKAL, and a member of WITTI (Women in Tourism and Travel International). Well-versed in both tourism and retail, she has spoken at a number of shopping tourism conferences, shows, and functions.

A transcript of this episode is available here: destinationontheleft.com/rose-hapanowich